Privacy Policy

Applies To

This Privacy Policy applies to the following Connections Housing digital properties:

• connectionshousing.com
• connectionshousing.app
• connectionapps.com
• connectionstravel.app

1. Overview

Connections Housing ("Connections Housing," "we," "our," or "us") respects the privacy of individuals who use our event housing services.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when individuals interact with our websites, applications, and services used to manage hotel reservations for conferences, conventions, and other events.

Our services connect event attendees, event organizers, and hotels to facilitate hotel reservations within contracted event housing blocks.

2. Information We Collect

We collect personal information necessary to operate event housing programs.

When individuals make reservations or interact with our services, we may collect the following information:

Contact Information

• Full name
• Email address
• Phone number
• Mailing address

Reservation Information

• Event name
• Hotel selection
• Arrival and departure dates
• Room preferences
• Reservation history

Billing Information

• Billing address
• Payment details when required for reservation guarantees

Payment card processing is handled by secure third-party payment providers.

When users access our websites or applications, we may also collect technical information such as IP address, browser type, device information, operating system, pages visited, session activity, and referring website. This information is used to maintain system security and improve service performance.

Connections Housing may also receive information from event organizers, hotel partners, payment processors, fraud detection providers, and analytics providers.

3. How We Use Information

We use collected information to support reservation operations and improve our services.

• Process hotel reservations
• Manage event housing programs
• Provide customer service and reservation support
• Communicate reservation confirmations and updates
• Prevent fraud and system abuse
• Improve system performance and user experience
• Comply with contractual and legal obligations

4. How Information Is Shared

Connections Housing shares information only as necessary to provide services.

Reservation information is shared with hotels and event organizers in order to fulfill hotel bookings.

We may share information with vendors that support our operations, including hosting and cloud infrastructure providers, payment processing providers, customer communication platforms, analytics providers, and fraud detection services. These providers are contractually obligated to safeguard personal information.

We may also disclose personal information when required to comply with legal obligations, respond to lawful requests, protect company rights and security, or investigate fraud or abuse.

5. Data Security

Connections Housing uses industry-standard technical and organizational safeguards to protect personal information.

• Encrypted data transmission
• Restricted system access
• Monitoring and logging systems
• Secure hosting infrastructure

While we take reasonable measures to protect data, no system can guarantee absolute security.

6. Data Retention

Personal information is retained only as long as necessary to provide reservation services, support event reporting, comply with contractual obligations, and satisfy accounting and legal requirements.

Retention periods may vary depending on the nature of the event and contractual requirements with hotels and event organizers.

7. Privacy Rights

Depending on the user's location, individuals may have rights regarding their personal information.

• Access to personal data
• Correction of inaccurate data
• Deletion of personal data
• Data portability
• Objection to certain processing

Requests may be submitted through our contact channels listed below.

8. California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

• Request access to personal information collected
• Request deletion of personal information
• Correct inaccurate personal information
• Opt out of the sale or sharing of personal information

Connections Housing does not sell personal information for monetary value.

9. International Users

Connections Housing primarily operates in the United States.

Users accessing our services from outside the United States acknowledge that personal information may be transferred to and processed in the United States.

10. Children's Privacy

Our services are intended for event attendees and business users and are not directed toward children under the age of 16.

We do not knowingly collect personal information from children.

11. Updates to this Policy

Connections Housing may update this Privacy Policy periodically to reflect changes in legal requirements or operational practices.

The updated policy will include a revised effective date.

12. Contact Information

Questions about this Privacy Policy may be directed to Connections Housing.